PRICE PROMISE

Homcrafts guarantees the prices in this proposal for a period of two weeks. Prices may vary when booked beyond this date. Quoted prices are applicable for this proposal only, any modifications may result in a change of prices.

The above quote is an estimate based on current design and sizes. They are liable to change till the sign off/ production stage depending on the actual measurements at site and/or design and finishes selected, increase in scope of work, and/or changes made by you or as per your instructions.

Payment Terms

First Payment before Starting the Design Prototype: 10% 

Second Payment of before Material Selection: 30% 

Third Payment after Project Sign-Off and Before Production: 40% 

Fourth Payment post production and before dispatch: 20%

Cancellation Policy

1. Any advance paid on the confirmation of the project or any step in the process is nonrefundable. 

2. Project cancellation can be considered valid only when an email is written to info@homcrafts.com siting the reason for cancellation is provided.

TAXES & DUTIES

All Homcrafts product pricing is exclusive of taxes. The taxes have been mentioned in your estimate separately and will be charged at the time of billing at each stage as per prevailing government tax rates.

COPYRIGHTS

Designs shared with the client at any stage are the exclusive copyright of Homcrafts. The designs are shared with the intent that the order for the same is placed and executed by Homcrafts. Any designs shared by Homcrafts cannot be used, installed and/ or shared in any way or form without prior and written consent of Homcrafts.

TIMELINES

When we committed to completing your project in 45 / 60 / 90 working days 2 BHK, 3 BHK, 4BHK respectively, it is the time period for executing the project after Design Sign-off. The starting and ending dates will be defined in the email post Production sign off.

• The starting date is the date from commencement of 40% Payment is collected and as per the estimate is realized by the accounts team and Sign off document is approved. Timeline will not be starting soon after the payment alone but the signoff has to be approved via emai.

• In case of delays due to Homcrafts errors, Homcrafts will be liable for a penalty of Rs 2 per sqft on pro rata data basis post the free Analysis report conducted by both the parties. On formal Approval over email by both parties the penalty will be paid post 45 days of handover. If the report proves no delay beyond the grace period of 15 days the penalty will be Rs 0.

• The Penalty at any circumstances cannot cross more than 3% of the woodwork project value post calculations. The Eligible refund value will be credited post 20 Days of the day of Handover only.

• No other compensation will be provided for besides the delay compensation that is stated above.

• Delay compensation will not be applicable if the Customer/Acquaintances staying in property while work getting done Customer vendor working at the site at any point while Homcrafts contractors are present Restrictions in working at site – timings, manpower restrictions Design changes after design closure – modification of scope of work Power, Water supply issues at site Delays caused due to customer approvals pending Unforeseen issues not attributable to Homcrafts on raw material, manpower

DESIGN PHASES AND RULES 

• Designing is distributed into three phases. In Phase 1 customer can have 2-3 design Iterations at the maximum and can add or remove items from the estimate. Removal of items is approved only in phase 1 and of about only 20% of the scope can be reduced when the estimate was booked.

• In phase 2 only additions can be made and no subtraction from the scope is allowed with respect to Pricing. Phase 2 can have 2 Iterations at the maximum.

• Phase 3 is validation phase, No Items can be added or removed in this stage and only electrical/plumbing scope can be added.

• No further discounts can be added after the project is booked. No oral communications will be considered valid if promised during the booking.

• After 5 Iterations of designing, every sitting will be charged Rs.7 thousand and will be added in the estimate and it will be non-discountable

• Site validation is approved for only 1 time and no site validation will be provided more than 1 time. Second time validation would cost Rs 30,000

• Estimation can be changed only for 4 times and sitting charges will be added for the changes added more than 4 times. Charges are Rs.2 thousand per sitting.

• For any technical related queries post the booking as technical analyst will be provided on prior appointment basis for 20 minutes and customer can have their answers for their queries but pricing information will not be entertained with the analyst. Rs.2 thousand will be charged for session for subsequent technical discussion and to be paid up front.

• Work timings for the designer is between 11:30 AM to 7:30 PM. Turnaround time (TAT) for the designer to answer your queries is 24 Hours.

• Design discussion duration/period can be of maximum 3 to 4 hours at a stretch and unless or otherwise designer is comfortable to extend or formal approval is shared on the social handles. Post the stretch subsequent meeting time/date will be shared by the designer based on the availability.

• Material selection post the design freeze is allowed for 6 hours only and the material selection can be done only in two sessions.

• Mondays are week off for the design team and response can be expected next working day.

• Customer visiting to office appointment basis and direct designer meeting without prior appointment is not allowed required for the dedicated time required for the customer so that we can serve better.

• Online meeting on request has to be approved 6 hours prior for the dedicated time required for the customer so that we can serve better.

• DESIGN CHANGES DUE TO TECHNICAL NON-FEASIBILITY

  At the time of execution, there may be design changes due to site condition, material changes and/ or technical non-feasibility. The client should approve these changes when brought to their attention by the project manager and the implication(s) thereof.

  MATERIAL CHANGE

  • Clients can make changes to the materials selected up-to design sign-off stage. Any material changes made post the payment of 60% will incur the cost of the works undertaken and might result in an increase in timelines

  • • Materials can be changed with Clients approval because of:
        o Material unavailability (after earlier confirmation received)
        o If the quality of what was selected by the client changed during procurement
        o Homcrafts is not happy with the quality provided by the vendor
    • Finish and material selections must be done from the Homcrafts approved catalogue only.

  VALUE ADDED SERVICES

  • Company offers 6 Months of Free service which includes 2 Visits for any Error in Fittings or Loose Fitting happened due to on Premise execution by the In house team. The company also has a observation period of 3 Months in that customers can inform the company about the Loose This Point is not valid for any fittings Error / Issue caused due to rough usage or any physical Damage / Friction occurred.

  • Regular cleaning service will be provided at an extra cost based on the scope of cleaning work to be undertaken. This will be applicable every occasion we take up the activity viz post false ceiling work cleaning, post wood work installation etc.

  • Regularcleaning service will be provided at an extra cost based on the scope of cleaning work to be  This will be applicable every occasion we take up the activity viz post false ceiling work cleaning, post wood work installation etc.

  • Floor-covering of your project will be undertaken by Homcrafts, before the commencement of works at site, on a chargeable basis.

  • Debris disposal will be undertaken by Homcrafts on a chargeable basis and estimates will be shared every time the activity is to be undertaken.

  • Electricals labor jobs can be undertaken by our in-house electrical team. Post completion of design and inspection of the site, a detailed estimate shall be shared. The clients are free to engage their own electrical or engage Homcrafts for these services.

  • Plumbing. Gas Piping & other civil job services are provided by outsourced vendors who shall inspect the site based requirements and provide the estimates

  • Homcrafts can provide supervisory services for supervising non-Homcrafts vendor’s works on request by the client, especially with regards to works that need to be done in concurrence with Homcrafts works. The Homcrafts team are not responsible for, nor can give warranties for the quality or timelines of the works undertaken by the vendor(s)

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  •  QUALITY ASSURANCE

    Please note that Homcrafts services results in custom-made products that are installed at your site and not bought off-the shelf and/ or are not standard products. Despite our best efforts & precautions, errors such as differences in material quality, material deliveries, site works, installer errors, vendor errors, etc. can happen.

  • These mistakes that can happen during the course of site work, dispatch and/ or installation are rare but possible, but we assure you of Homcrafts’s commitment to deliver the product as per our policy and we undertake to fix such errors at the earliest possible time.
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  • CANCELLATION & RETURNS
  • Any non-manufacturing defects and damages post receipt of delivery are not valid for returns or replacements. Customized and made to-order furniture, purchased from Homcrafts, cannot be returned or exchanged. All payments made at each stage are Non-Refundable
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  • PAYMENT DELAY IMPLICATIONS 
  • • Delay of payment by more than 1 week at any stage of the project will add concurrent days to the project delivery timeline accordingly.
  • •Delay of payment at the time of dispatch of materials from the factory has the following implications.

  • -> The project handover date will be recalculated based on the next available dispatch schedule (this may be more than the actual number of days of payment delay)

  • -> If the delay is more than two weeks, rent will be added for storing the material at our warehouse at Rs.2500/- a week. 

  • ->If the payment is delayed beyond one month, the warranties towards the material will reduce by 1 year and on a pro-rata basis until the next available dispatch is scheduled.

  • Your order will be delivered on or before the assured delivery date. Homcrafts is not responsible for any delay in project implementation due to third party vendors, force majeure or for reasons beyond its control. Changing your order and any unforeseen circumstances may also delay delivery time.

    WARRANTY POLICY

    The service provider/ company, referred to as Homcrafts / AngaleeHomeCrafts LLP is in the business of interior design, manufacturing, site works, décor and decoration, installation of such products/ services and incidental services related thereto in the specified areas of the client’s property (services), including but not limited to installation and provision of third party products (as defined below)

    GENERAL PROVISION

    The company has provided its services in a professional manner consistent with general industry standards and conformed to the requirements of the terms & conditions. Any implied warranty, including but not limited to implied warranty of merchantability and fitness for a particular purpose are hereby waived.

    Warranty provided herein (in so far as applicable to Homcrafts) shall be null and void, and Homcrafts shall not be liable in any manner (including relation to damages and expenses that may be incurred by a client), if:

  • The client does not grant access to the premises (where the services are/ were provided), and the opportunity to Homcrafts’s representatives to inspect, correct, or replace the alleged defective and /or damaged items; or

  • The client has breached the terms and conditions in any manner including but not limited to failure on part of the client to keep the products in good working condition, unforeseen conditions such as force majeure: fire, storm, earthquake, etc., misuse, normal wear & tear and /or negligence, and client allowing repair or work on the product by a third party instead of the Homcrafts maintenance team/ Homcrafts certified maintenance vendor

  • The products or furniture have been stored incorrectly, used inappropriately, abused, altered, misused, or cleaned with wrong methods of cleaning or cleaning products or materials.

  • Unusual wear and tear, scratches, cuts or damages caused by impacts or accidents or by abnormal or unintended use of the product or furniture.

  • If products have been placed in a humid environment or if the products have been used for non-domestic purposes or outdoors (unless otherwise stated)

    The warranty card or a valid proof of purchase (invoice) must be shown to avail the warranty. Upon approval of the warranty claim, the product will be repaired or replaced with the same or comparable product with a value not higher than the price of the original product purchased. Due to material and finish variations, the replaced product may not be an exact replica of the installed product, i.e. there may be some variation due to batch differences in laminate, veneer or any other used material. In the event that repair work has been done to a product without any authorization from Homcrafts, the product’s warranty coverage is automatically deemed void.

    All modular furniture does not automatically come with a 10-year warranty; each part of the final product has a different warranty unique to the product. The hardware of the product may come with a 10-year warranty from the manufacturer and will be specifically mentioned as such and if any. All warrantied products may carry a warranty card from the manufacturer. The warranty applies only to such specific parts of the product and not to the whole assembled product. Warranty terms and conditions are fixed, non-negotiable, non-transferable and only benefits the original purchasers of the product.